club policies and safeguarding

Safeguarding policies for juniors and adults

Little Giants Volleyball Club acknowledges and accepts a responsibility for the well-being and safety of all children, young people and vulnerable adults who come under their care whilst engaging with the club. The Safeguarding team are committed to delivering a Safeguarding programme that ensures the wellbeing of children, young people and vulnerable adults is maintained at all times through effective training, promotion and embedding of best practice amongst staff, volunteers and coaches.

Read our Safeguarding Policy for Children here.

Read our Safeguarding Policy for Adults here.

code of conduct

To be updated soon.

ARTICLES OF ASSOCIATION

Little Giants Volleyball Club Limited (registered company number 10325061) adopts the Companies House standard Articles of Association.

Our website TERMS OF USE

Please read these Terms of Use before you use this website.

https://www.littlegiantsvc.com/terms-and-conditions

Please see our Privacy Policy here.

https://www.littlegiantsvc.com/privacy-policy

Complaint policy and procedure

At Little Giants Volleyball Club, we value the feedback and concerns of our members. We strive to provide a positive and inclusive environment for all participants We recognise that, occasionally, mistakes will be made, or the service offered will not meet an individual’s requirements or expectations. For these reasons it is Club policy

Contact:

Please direct all complaints or grievances to our designated email address: info@littlegiantsvc.com. This email is accessible only to the club administrators and is not accessible to any other member of staff, coach, or volunteer.

Submission:

When submitting a complaint via email, please provide the following information:

Your full name
Contact information (phone number, email address)
Nature of the complaint
Details of the incident or situation
Any relevant documentation or evidence

Acknowledgment:

Upon receiving your complaint, our club administrators will acknowledge receipt within [7 working days]. This acknowledgment will confirm that we have received your complaint and provide an estimated timeline for resolution.

Investigation:

Our club administrators will conduct a thorough investigation into the complaint. This may involve gathering additional information, interviewing relevant parties, and reviewing any documentation or evidence provided.

Resolution:

Once the investigation is complete, we will work to resolve the complaint in a fair and timely manner. Depending on the nature of the complaint, this may involve taking corrective action, implementing changes to club policies or procedures, or providing an explanation or apology.

Communication:

Throughout the process, we will maintain open and transparent communication with you regarding the status of your complaint and any actions taken. We aim to keep you informed and involved in the resolution process.

Confidentiality:

All complaints will be treated with the utmost confidentiality. Your personal information and the details of your complaint will only be shared with those directly involved in the resolution process.

We are committed to addressing complaints promptly and effectively to ensure the continued success of our club and the well-being of our members. If you have any questions or concerns about our complaint procedure, please don't hesitate to contact us at info@littlegiantsvc.com.

Articles of Association